Where we are
RPAs work like copycats that learn and repeat user tasks, enabling automation of processes using rule-based software. They are eliminating the need for software developers to automate and program tasks into system, saving businesses time and money as staff productivity switches to more complex tasks.
Where we’re going
Businesses will digitally automate more of their functions as AI tools become integrated into RPA. This will improve accuracy of performance predictions and customer service outcomes among other areas.
How to think about it
Companies will build teams specifically to upgrade operations for the future. Consider repetitive tasks that could be automated tasks for customers, employees, and wider networks between your company and others.